Privacy Policy

Privacy Policy

Effective Date: October 7, 2026

This Privacy Policy explains how Lumexaura, owned and operated by Lvliang Lishi District Mengle Trading Co., Ltd., collects, uses, stores, and shares personal information when customers visit our website, place orders, communicate with us, or otherwise use our services.

1. Information We May Collect

Depending on how you use our services, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Products purchased or viewed

  • Customer service communications

  • Device and browser information

  • IP address

  • Website usage information

  • Cookie and similar technology data

  • Payment-related information processed through authorized payment providers

We generally do not directly store complete payment card credentials when payments are processed by third-party payment providers.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Arrange delivery

  • Provide tracking information

  • Respond to customer inquiries

  • Handle returns and refunds

  • Prevent fraud and unauthorized transactions

  • Improve our website and customer experience

  • Maintain website security

  • Comply with legal and regulatory obligations

  • Send service-related communications

Where legally permitted and where required consent has been obtained, we may also use information for marketing communications.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember user preferences

  • Understand website traffic and usage

  • Improve site performance

  • Support analytics

  • Prevent fraud and misuse

Users may control certain cookies through their browser settings, although disabling some cookies may affect website functionality.

4. Sharing Personal Information

We may share information with trusted service providers where necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Fulfillment partners

  • Website hosting and technology providers

  • Customer service providers

  • Analytics and fraud-prevention providers

  • Professional advisers

  • Government authorities where legally required

We do not sell personal information merely for monetary compensation.

5. International Processing

Because our business and service providers may operate in different countries, personal information may be processed or stored outside the customer's country of residence.

Where required, we take reasonable measures to protect personal information during international processing.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer service

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal obligations

Retention periods may differ depending on the nature of the information and applicable requirements.

7. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on where you live, applicable law may provide rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Object to or restrict certain processing

  • Withdraw consent where processing depends on consent

  • Request information about how data is used

To submit a privacy request, contact service@lumexaura.com.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our services are not intended for children who are legally unable to enter into online purchase agreements without parental or guardian involvement.

We do not knowingly seek to collect personal information from children in violation of applicable law.

10. Third-Party Services

Our website may contain links or integrations provided by third parties.

Their privacy practices are governed by their own privacy policies, and we encourage users to review those policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be posted on our website with a revised effective date where appropriate.

12. Contact Information

Brand: Lumexaura
Legal Company Name: Lvliang Lishi District Mengle Trading Co., Ltd.
Address: No. 139, Shahuize Market, Binhe North East Road, Tianjiahui Subdistrict, Lishi District, Lvliang City, Shanxi Province, China
Email: service@lumexaura.com
Phone: 0358-8221788